What are the responsibilities and job description for the Onsite Field Service Technician- Greater Atlanta position at Lexmark?
About the Role :
This position is for an onsite customer dedicated position in the Greater Atlanta, Ga area. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment. You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs.
Responsibilities :
- Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).
- Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
- Maintain a well-organized schedule to manage workload and meet customer deadlines.
- Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
- Address customer questions and concerns related to their printer devices.
- Provide thorough training to customers on proper printer usage and features.
- Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
- Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
- Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
- Project a professional image through appropriate attire, communication skills, and personal presentation.
Additional Responsibilities :
Qualifications :
Personal Characteristics :
Education :
Benefits :
How to Apply ?
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