What are the responsibilities and job description for the Call Center Rep / Appointment Setter position at Lexus of Wesley Chapel?
We are seeking a driven Call Center Rep / Appointment Setter to join our Sales Team!
What We’re Looking For
Our growing sales department is looking for ambitious, goal-oriented individuals to join our team. Call Center, Customer Service, and Retail Sales professionals looking for an opportunity to grow and develop your career apply here!
What We Offer:
- 401K
- Paid Vacation
- Health and Dental Insurance
- Life Insurance
- Fitness Program
- Short and Long term disability
Responsibilities:
- Manage a high volume of customer inquiries by phone, email, text, and chat.
- Responding to Internet Lead requests promptly.
- Be a liaison between customers and the service department.
- Assist in implementing customer campaigns and marketing projects.
- Must be comfortable with computer programs and smart devices.
- Assist in generating reports and logs.
Requirements:
- Call Center experience a plus.
- Dealership experience preferred.
- Automotive Service experience a plus.
- Excellent phone, organizational, written, and oral skills.
- Ability to instantly build rapport with clients with a friendly but professional demeanor.
- Ability to follow instructions from the Business Development Manager.
- Must have a valid driver’s license.
- Positive Attitude.
- Good verbal and written communication skills.
- Self-motivation and self-sufficient.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Drive to succeed customer expectations.
