What are the responsibilities and job description for the Call center agent position at Lexus of Winter Park?
The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership.
Here’s an overview of the role :
Position : Service BDC Agent - Experienced Automotive Call Center Agent
Location : Winter Park, FL
Company : Lexus of Orlando and Lexus of Winter Park
Key Qualifications :
- Technical Skills : Proficiency in Microsoft Excel
- Team Fit : Dependable, driven team player with a "can-do" attitude
- Skills Required : Excellent communication, organization, and customer service skills
- Language : Bilingual proficiency is a plus
Responsibilities :
- Build strong rapport with guests to secure service appointments and instill confidence in the dealership
- Utilize CRM software to handle reservations and maintain effective follow-up
- Make outbound calls to schedule accessories or equipment installation for vehicle purchases
- Gain in-depth knowledge of products and services
- Provide a world-class experience to every guest
- Flexible availability for day, evening, and weekend shifts (closed Sundays)
Benefits :
- Retirement & Time Off : 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
- Eligibility : Full-time associates only, with specific eligibility requirements
This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.
Last updated : 2024-11-07