Information Technology Specialist

We are actively searching for an entry level Information Technology or Computer Science candidate to join our IT team in our corporate office in Atlanta, GA. This is a newly created, full-time hourly position and the incoming will be responsible for a variety of tasks in the areas of software management, network management, Helpdesk and IT Operations to name a few. The specialist will report to the Team Leader and collaborates with out local team members.

What You’ll Be Doing

Essential Functions (include but are not limited to):

• Asset Management: Report Office Appliances/Equipment (OA) asset inventory, handle PC return, collection, and storage.
• Software Management: Install and manage licenses for specific software, inspect and delete illegal software.
• Network Management: Set up user wireless settings, configure printer IP settings, and construct networks.
• IT Helpdesk : Handle installation, movement, addition, and change requests for OA equipment(Cloud PC), manage history, and respond to business user needs.
• IT Security Management: Support end-point security solutions, manage security program installations, and respond to viruses and malware.
• IT Operation Management: Systematically operate and manage customer's OA devices, handle PC settings, and manage software installations.

Qualifications, Skills and Experience: What We’re Looking For

Education: 

• Bachelor’s degree (or currently pursuing Bachelor degree) in IT, Computer science, or a related field.  

• Technical certifications are a plus but not mandatory

Requirements:

• Basic understanding of Windows OS, and commonly used business software (Microsoft Office, Webex, etc.).
• Ability to install and configure software applications efficiently.
• Familiarity with troubleshooting common IT issues (printer connectivity, network issues, etc.).
• Basic knowledge of networking concepts (Wi-Fi setup, IP addressing, etc.) is a plus.
• Strong problem-solving skills and attention to detail.
• Good communication skills for interacting with employees who have varying levels of technical knowledge.
• Ability to work independently and manage time effectively
• Prior experience in an IT support, helpdesk, or similar role (even as an intern or volunteer) is a plus
• Bilingual Korean is a plus
• Excellent verbal, written communication and interpersonal skills are required.
• Advanced Microsoft suite