What are the responsibilities and job description for the LPN Intake Coordinator position at LHC Group?
Summary
We are hiring for a LPN Intake Coordinator!
At SunCrest Home Health, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- flexibility for true work-life balance
- holidays & paid time off
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
Responsibilities
The Intake Coordinator receives and analyzes incoming referral and order calls.
- Answers phones and appropriately triages phone calls to Intake Team.
- Effectively communicates patient/referral information to appropriate Intake staff and branches.
- Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
- Coordinates communication of referral information with Intake Specialist RN.
- Maintains a call log for all incoming calls.
- Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
- Verifies new referring physician licenses on referrals taken in department.
- Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
- Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate.
- Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
- Educates prospective patients, families, physicians, and hospitals regarding home health services available.
- Serves as a liaison between clinical and marketing staff.
- Attends and participates in annual in-service training programs.
- Manages patient ping feed throughout the day, in applicable markets.
- Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
Education and Experience
Education Requirements
- High school education or equivalent
Experience Requirements
- Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred.
Skill Requirements
- Exceptional organizational, customer service, communication, and decision making skills required.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits
Company OverviewLHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
SunCrest Home Health a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
