What are the responsibilities and job description for the Scheduling Coordinator position at LHC Group?
Summary
Now Hiring a Staffing/Scheduling Coordinator (Case Coordinator) for our Green Bay, WI Home Care Agency. Offering Full-time benefits, 401k, PTO, and Weekly Pay!
The ideal candidate will have great organizational skills, interpersonal skills, and time management experience in a fast-paced work environment. Must be a team player, a multi-tasker, and would prefer someone with medical terminology.
Hours: 8 am - 4:30 pm (Monday - Friday) | Additional pay for on call responsibilities
The Staffing/Scheduling Coordinator (Case Coordinator) in Green Bay, WI:
- Manages the schedules for over 200 clients.
- Fills open hours/reaching out to all staff on a daily basis in order to adjust their schedules to add open clients.
- Is able to handle multiple scheduling demands/phone calls/emails simultaneously.
- High level of customer service skills and immediate follow through with staff and clients.
Almost Family, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
The Home and Community Bases Services Case Coordinator or Staffing/Scheduling Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.
Responsibilities
- Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
- Manage inquiry calls from clients, client families, and caregivers.
- Performs family consultation visits as assigned
- Participates in the orientation of new caregivers
- Processes payroll for caregivers on a weekly basis.
- Ensures computer data is updated and accurate for client schedules and employee availability
- Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
- Ensures that all clients requested services hours are staffed with appropriate personnel
- Follows all LHC Group policies and procedures and state/funded programs as appropriate
- Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
- Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
- Performs on-site home visits as needed
- Ensures on-site supervisory visits are conducted per policy
- Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
- Ensures that pay rates are within the acceptable ranges
- Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
- Assists in the process of interviewing and hiring of caregivers
- Participates in the orientation process for all staff
- Ensures that all employees are provided appropriate orientation to assignments or job.
- Assists in the process of maintaining employee personnel files
- Performs data entry of new clients and employees as needed
- Compiles and maintains client files
- Participates in the on call rotation of the agency
- All other duties as assigned.
Education and Experience
Education & Experience
- High school education or equivalent required.
Skill Requirements
- Scheduling and data entry experience preferred.
- Ability to coordinate many activities at one time.
- Strong customer service skills.
