What are the responsibilities and job description for the Volunteer Manager Hospice position at LHC Group?
Summary
The Hospice Volunteer Manager supports the company’s operations by leading, managing, and coordinating agency volunteers. Essential functions include coordinating recruitment, training, on-going education, and assignments for Hospice Volunteers according to regulatory and state guidelines. The Volunteer Manger also implements initiatives and programs to ensure regulatory and policy requirements are met. Other job functions include tracking, evaluating and reporting on volunteer activities, as well as developing and participating in community outreach and education projects.
Responsibilities
- Implement necessary actions to ensure that the program meets the standards set by regulatory or certification bodies, and company pillars, regarding the participation of volunteers.
- Submit timely reports to the Executive Director and Director of Clinical services regarding volunteer activities and levels of participation assuring compliance of 5% regulatory volunteer participation hours.
- Meets with patients, caregivers, families, and hospice team to coordinate patient care related volunteer assignments.
- Assigns volunteers to appropriate activities.
- Monitors reports from the volunteers and brings urgent items to the attention of the appropriate supervisor.
- Maintains accurate and timely volunteer activity care plan documentation in the electronic medical record system in compliance with federal and state standards and regulations.
- Directs and documents an on-going recruiting effort to increase volunteer participation.
- Screens all potential volunteers.
- Supervises the orientation and training of volunteers.
- Plans, conducts, and maintains records for volunteer training classes.
- Monitors, manages, and evaluates volunteers’ performance and provide guidance and corrective action as appropriate.
- Implements on-going continuing education programs for volunteers.
- Conducts volunteer appreciation activities. Administers annual evaluations to Hospice Volunteers.
- Provides direction for the solving of problems involving volunteers and implements solutions.
- Participates in the QAPI program and processes.
- Maintains volunteer personnel file, completes assigned competencies through LHC Connect and attends in- services if applicable.
Education and Experience
- High School diploma or equivalent is required
- Associate degree or work equivalent is preferred
- Experience in health environment preferred
- Experience in working with people
- Proven management and leadership skills are preferred
Skill Requirements
- Excellent writing and presentation skills
- Current CPR certified, driver's license, valid vehicle insurance and access to a dependable vehicle, or public transportation.
- Effective communication skills with a positive and outgoingattitude.
- Ability to coordinate and evaluate volunteer services.
- Strong computer skills with Microsoft suite. Ability to learn multiple applications.
- Excellent time management and organizational skills, consistent and flexible in a changing environment.
- Ability to exercise sound independent judgment and take initiative.
Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
Halcyon Hospice - Philadelphia a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
