What are the responsibilities and job description for the Bilingual Customer Service Representative position at LHH Recruitment Solutions?
Bilingual Customer Service Representative (Spanish / English)
We are seeking motivated and customer-oriented Bilingual Customer Service Representatives (Spanish / English) to join our client's dynamic team. In this role, you will be responsible for providing excellent customer service to our clients in both Spanish and English across multiple communication channels, including phone calls, live chat, and email. This is a Contract role located downtown Chicago.
Responsibilities :
- Resolve customer inquiries and complaints : Answer questions about products and services, troubleshoot issues, and address customer concerns effectively and efficiently.
- Provide excellent customer service : Maintain a professional, empathetic, and helpful demeanor at all times, ensuring customer satisfaction and building positive relationships.
- Communicate effectively : Clearly and concisely communicate with customers in both Spanish and English via phone, live chat, email, or other channels, actively listening to their needs and concerns.
- Gather customer feedback : Collect and analyze customer feedback to identify areas for improvement in products, services, and customer service processes.
- Maintain accurate records : Document customer interactions, transactions, and resolutions in customer relationship management (CRM) systems for future reference and analysis.
Requirements :
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria .
Pay Details : $18.00 to $21.00 per hour
Search managed by : Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
Salary : $18 - $21
