Demo

Customer Service Representative

LHH Recruitment Solutions
Hopewell, NJ Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

LHH is proactively recruiting for a Customer Service Specialist, near North Brunswick, NJ. This position is Temp to Perm. 100% onsite. Type : Full-time, Temp to Perm, 100% onsite Location : Ewing, NJ Pay : $42-$47 per year  Start Date : End of February

Responsibilities :

  • Send customers bills for disposition fees, over mileage, and damage at the end of their lease.
  • Help customers understand the source of damage charges.
  • Handle challenging conversations, including negotiation for payment plans.
  • Manage pushback and angry customers with a thick skin while maintaining excellent customer service.
  • Handle escalated calls from collectors and resolve issues before they reach the legal department.
  • Manage a queue of incoming and outgoing calls to follow up on customer issues.

Qualifications :

  • Customer service background, ideally with experience in retail or escalated customer service situations.
  • Ability to be trained; no prior system knowledge required but must be computer savvy.
  • Strong organizational and communication skills.
  • Schedule :

  • Full-time hours : Monday to Thursday, 9 AM - 5 PM; Friday, 9 AM - 3 : 30 PM.
  • Pay Details : $18.00 to $20.00 per hour

    Search managed by : Cassandra Coakley

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer / Veterans / Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
  • Salary : $42 - $47

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