What are the responsibilities and job description for the Customer Service Specialist position at LHH Recruitment Solutions?
We’re seeking an experienced Customer Service Specialist to join our clients team and provide top-tier support to customers.
Key Responsibilities:
Assist customers with product information, pricing, availability, and order status
Process orders, quotes, returns, and exchanges with accuracy and efficiency
Communicate with customers via phone, email, and chat, ensuring timely and professional responses
Troubleshoot and resolve customer concerns with a proactive and solution-oriented approach
Collaborate with purchasing and production teams to track order progress and address potential delays
Maintain accurate records in the ERP system, including customer interactions, sales transactions, and required documentation
Work closely with the sales team to identify upselling and cross-selling opportunities
Ensure all necessary approvals and documentation are completed before processing orders
Prepare reports and assist with inventory tracking to support business operations
Stay informed on product specifications and industry trends to provide knowledgeable assistance
Qualifications:
5 years of customer service experience, preferably in a manufacturing environment involving customized products
Familiarity with ERP systems (Syteline experience is a plus)
Strong technical aptitude and ability to work with product data
Excellent communication, problem-solving, and analytical skills
Ability to multitask and thrive in a fast-paced setting
Proficiency in Microsoft Office and strong attention to detail in data entry
Background in biopharma or other highly regulated industries (ISO experience is a plus)
If you’re passionate about delivering exceptional customer experiences and enjoy working in a collaborative, detail-driven environment, we’d love to hear from you!
Pay Details: $20.00 to $30.00 per hour
Search managed by: Patricia Prieto
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $20 - $30
