What are the responsibilities and job description for the Medical Customer Service Manager position at LHH Recruitment Solutions?
Job Description
Job Description
Medical Customer Service Supervisor
Schedule : M-F 8am-5 : 30pm. (Will possibly require some Saturdays if necessary)
Pay Range : $43,000 - $48,000 depending on experience
Employment Type : Full time, Direct Hire position, Onsite in Albuquerque, NM
Responsibilities
Communicate and assist patients and clients, including handling phone calls, processing customer orders, and aiding walk-in clientele.
Provide recommendations and measure appropriate equipment and supplies for patients.
Follow up on equipment provided to patients at home or in the hospital, handling warranties and repairs.
Make inventory recommendations for the warehouse, including ordering, pricing, and maintaining inventory levels.
Provide customer service training on products, reimbursement procedures for third-party payers, and departmental protocols.
Hire, train, and motivate all customer service staff, manage overtime reporting, and approve sales commissions.
Prioritize and delegate job tasks to ensure timely and quality completion, including managing the Customer Service schedules and time card reporting.
Maintain a safe, clean, and profitable sales floor to support retail growth, which includes inventory control, merchandising, and daily safety inspections.
Collaborate with the operations manager and clinical specialists to meet all customer requirements.
Resolve and communicate issues with patients, referral sources, and insurance companies, and provide management with issues and resolutions to enhance Quality Improvement standards.
Approve all Customer Service orders in the patient database for confirmation.
Submit daily work orders to accounts receivable and / or to file.
Regularly achieve departmental managerial goals, including minimal overtime, meeting sales targets, and reducing outstanding sales orders.
Promote and maintain a healthy work environment that encourages quality, sales, and enthusiasm among employees.
Perform additional duties as requested by the General Manager.
Qualifications :
Must hold prior Supervisory experience
Previous healthcare experience is required
Fast learner with a willingness to assist.
Attention to detail and strong organizational skills
Experience in management in a healthcare setting.
HS Diploma / GED required.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details : $43,000.00 to $48,000.00 per year
Search managed by : Katherine Geanetta
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $43,000 - $48,000
