Network Support Specialist

Qualifications:

• Strong experience providing technical support for desktop systems and firm applications.

• Minimum five years of recent network experience, preferably in a law firm setting.

• Proficient in Windows operating systems and related software.

• Experience with phone systems, specifically programming and deploying phones for firm use.

• Familiarity with WSUS, patch management, and Cisco Voice systems.

• Ability to work collaboratively with teams across various departments.

• Excellent troubleshooting skills and the ability to escalate issues when necessary.

• Strong organizational skills, with the ability to manage multiple tasks and priorities.

• Good communication skills, both written and verbal.

Responsibilities:

• Desktop and Application Support: Provide hands-on support for desktop systems and firm applications. Respond to service requests via email and phone calls to the Network Support team.

• Desktop Deployment & Upgrades: Deploy standard firm images to new desktop computers and assist in the replacement or upgrade of desktop systems as needed.

• Application Deployment: Deploy applications to firm desktop PCs as required, ensuring smooth installation and functionality.

• System Updates & Upgrades: Collaborate with Network Support to deploy updates or application upgrades to firm PCs, maintaining software security and functionality.

• Patch Management: Manage and maintain the WSUS system for Windows desktop patches, ensuring systems are up-to-date and secure.

• Phone Deployment & Configuration: Program and deploy phones for firm employees, ensuring voicemail and related features are correctly set up and functional.

• Cisco Voice Support: Assist in the implementation and ongoing support of Cisco Voice functions across the firm s offices.

• Application Support Collaboration: Work alongside the Application Support team to provide assistance with firm-specific applications, resolving issues and troubleshooting when necessary.

• Issue Escalation: Escalate complex issues to other members of the Network Support team when required, ensuring timely and effective resolutions.

• Request Coordination: Track and follow up on open Network Support requests, ensuring issues are resolved in a timely manner.

• Laptop Setup & Coordination: Setup new laptops for loaner and individual attorney use, ensuring configuration and necessary software are installed. Maintain coordination for laptop check-out lists for loaner and assigned devices.

• Equipment Moves, Adds, and Changes: Coordinate and assist with PC and phone equipment moves, adds, and changes, ensuring the proper functionality and setup of devices.

• Facilities Coordination: Work with facilities to ensure PCs and phones are correctly set up for summer associates and pre-BAR attorneys.

• Subscription Management: Assist with tracking and renewing application subscriptions, ensuring licenses are up-to-date and properly accounted for.

• Expense Management: Assist the Director of IT with tracking and managing expenses related to IT operations.

• User Account Requests: Serve as a backup resource for processing user account requests for new hires, as well as handling termination requests as needed.

• Network Administrator Backup: Provide backup support for network administrator functions, including system and database access/permissions, as well as ethical screening tasks.

Work Environment:
This position will require five days in the office to start. Once acclimated to the role and at management's discretion, there is the opportunity to transition to a hybrid schedule of three days in the office offering state-of-the-art workplace design and technology, and is located in one of the greatest places in the world to live and work just minutes from some of Southern California s best beach communities and shopping and a short drive from both desert and local mountain resort communities.

Salary Range:

• Annual Salary Range: $105,000 $112,000 depending on experience.

Pay Details: $105,000.00 to $112,000.00 per year

Search managed by: Richard Aronson

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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