What are the responsibilities and job description for the Call Center Representative position at LHH?
Call Center Customer Service Representative
On-Site : Fresno
Contract Role : 6 to 9 months
We are seeking a Call Center Customer Service Representative to join our dynamic team. This position involves making outbound calls to existing and potential customers to provide product information, offer solutions, and ensure a positive customer experience. If you are an excellent communicator who enjoys engaging with people, we want to hear from you!
Key Responsibilities
- Make outbound calls to customers to discuss services, promotions, or product inquiries
- Provide exceptional customer service by addressing concerns, answering questions, and offering solutions
- Accurately document customer interactions and update account information in the system
- Work towards individual and team performance goals, including call quotas and customer satisfaction targets
- Collaborate with team members to improve call strategies and customer engagement
- Maintain a high level of professionalism and customer empathy during interactions
- Follow company policies and guidelines while ensuring compliance with all regulatory requirements
Qualifications
