What are the responsibilities and job description for the Call Center Representative position at Quality Home Services?
If you are a motivated individual with a passion for sales and customer service, we want to hear from you! Join our team as an Inside Sales Representative (Call Center) and take your career to the next level.
Pay & Benefits
- Base pay $16.50/hr, paid weekly
- Eligible for daily/weekly/monthly bonuses in addition to base pay!
- Rotating 5 day schedule between the hours of 10am and 8pm
- Offices closed every Sunday
- Paid training to ensure your success
- 401(k) plus employer matching
- Free Employee Assistance Program
- Growth and Advancement Opportunities
Essential Duties:
- Provide qualified appointments by ensuring a minimum 23% with a goal of 30% call to set ratio and a 30% lead to demo ratio, as well as 30 or more appointments scheduled on the lead sheet per week. The monthly goal expectation is 8 full installs per month. *The minimum requirement to maintain position is 6 full installs per month.
- Ensure all leads are contacted effectively per our many Lead sources, i.e. Home Depot, Homeowners, and Fairs/Trade Show/Home Shows.
- Electronically generated leads are expected to be dialed at the rate of 62 calls per hour noting accurate status/result of all calls based on the result codes provided.
- Ensure accurate recording of qualified leads when setting appointment with the potential customer for the technician to go to their home based on the result codes provided. Ensure the “next day”, “same day "and “pink board", is viewed for technician availability prior to setting the appointment.
- Maintain a very high degree of confidentiality in regards to all matters that occur in the work place.
Job Type: Part-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Call center: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $17
