What are the responsibilities and job description for the Intake Coordinator position at LHH?
Our client at LHH is looking for a Sales Intake Coordinator to join their growing team!
Job Summary: The Intake Coordinator will be responsible for managing the initial contact with potential clients, gathering essential information, and ensuring a smooth intake process. This role is crucial in maintaining the firm's high standards of client service and ensuring that all client inquiries are handled efficiently and professionally.
Key Responsibilities:
- Serve as the first point of contact for potential clients, answering phone calls and emails promptly and professionally.
- Conduct initial client interviews to gather relevant information and assess the nature of their legal needs.
- Accurately enter client information into the firm's case management system.
- Schedule consultations and appointments for attorneys.
- Coordinate with attorneys and other staff to ensure timely follow-up on client inquiries.
- Maintain confidentiality and handle sensitive information with discretion.
- Provide excellent customer service and ensure a positive experience for all clients.
- Assist with administrative tasks as needed.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in a legal or customer service role is highly desirable.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office Suite and case management software.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in data entry.
- Ability to handle multiple tasks and prioritize effectively.
Salary : $60,000 - $65,000
