What are the responsibilities and job description for the IT Help Desk position at LHH?
Job Title: Part-Time IT Helpdesk Technician
Location: On-site (100%), Fort Lee, NJ
Schedule: 3 Days/Week | 9:00 AM – 5:00 PM
Job Type: Part-Time (20 to 24 hours a week)
Employment Type: Contract to Hire
Pay Rate: $28 an hour
Position Overview:
We are seeking a reliable and customer-focused IT Helpdesk Technician to provide on-site support three days per week. In this role, you’ll be the first point of contact for technical issues, delivering high-quality assistance to both on-site and remote employees. If you're a tech-savvy professional with a knack for problem-solving and enjoy helping people, we’d love to hear from you.
Key Responsibilities:
- Deliver exceptional customer service and technical support to end users (on-site and remote).
- Troubleshoot and resolve hardware and software issues on both Windows and macOS platforms.
- Support day-to-day functionality of printers, copiers, and scanners.
- Provide user support and administration for Office 365, OneDrive, SharePoint, and Azure AD/Entra ID.
- Escalate complex technical issues to appropriate teams when necessary.
- Maintain clear documentation of issues and resolutions in the helpdesk system.
Qualifications:
- Proven experience in IT support or helpdesk roles.
- Strong troubleshooting skills with Windows and macOS systems.
- Familiarity with Office 365, OneDrive, SharePoint, and Azure AD.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
Apply today!
Salary : $28
