What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
We are offering a long term contract employment opportunity for a Help Desk Analyst in the non-profit sector, located in Hackensack, New Jersey. The selected candidate will play a pivotal role in our team, focusing on supporting end users, both desk side and remotely.
Responsibilities
Provide technical support to approximately 210 end users, ensuring efficient and effective assistance.
Utilize your experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft to address and resolve issues.
Leverage your skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to maintain and improve our systems.
Utilize ticketing systems such as Kaseya to track, manage, and resolve issues.
Apply your knowledge of security monitoring to safeguard our systems and data.
Upload patches as needed to ensure system stability and security.
Partner with Managed Service Provider (MSP) to leverage their expertise and resources.
Requirements
Proficiency in Android Development, with a focus on troubleshooting and resolving related issues.
Extensive knowledge of Cisco Technologies, including the ability to maintain and optimize networking systems.
Familiarity with Citrix Technologies, particularly in managing and supporting virtualization platforms.
Comfortable working with Mac Computers, including diagnosing and resolving hardware and software problems.
Proficient in using Microsoft tools and platforms, including but not limited to Office Suite and Windows operating systems.
In-depth understanding of Active Directory, with the ability to manage user accounts and access controls effectively.
Experience with Apple Devices, including troubleshooting and maintenance of both hardware and software issues.
Strong understanding of Computer Hardware, with the ability to diagnose and repair various hardware problems.
Expertise in Configuration Management, particularly in ensuring system stability, functionality, and efficiency.
Experience in handling Deployments, including planning, executing, and managing software and hardware installations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long term contract employment opportunity for a Help Desk Analyst in the non-profit sector, located in Hackensack, New Jersey. The selected candidate will play a pivotal role in our team, focusing on supporting end users, both desk side and remotely.
Responsibilities
Provide technical support to approximately 210 end users, ensuring efficient and effective assistance.
Utilize your experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft to address and resolve issues.
Leverage your skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to maintain and improve our systems.
Utilize ticketing systems such as Kaseya to track, manage, and resolve issues.
Apply your knowledge of security monitoring to safeguard our systems and data.
Upload patches as needed to ensure system stability and security.
Partner with Managed Service Provider (MSP) to leverage their expertise and resources.
Requirements
Proficiency in Android Development, with a focus on troubleshooting and resolving related issues.
Extensive knowledge of Cisco Technologies, including the ability to maintain and optimize networking systems.
Familiarity with Citrix Technologies, particularly in managing and supporting virtualization platforms.
Comfortable working with Mac Computers, including diagnosing and resolving hardware and software problems.
Proficient in using Microsoft tools and platforms, including but not limited to Office Suite and Windows operating systems.
In-depth understanding of Active Directory, with the ability to manage user accounts and access controls effectively.
Experience with Apple Devices, including troubleshooting and maintenance of both hardware and software issues.
Strong understanding of Computer Hardware, with the ability to diagnose and repair various hardware problems.
Expertise in Configuration Management, particularly in ensuring system stability, functionality, and efficiency.
Experience in handling Deployments, including planning, executing, and managing software and hardware installations.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
