Senior Director, Customer Relations

Senior Director, Customer Relations

Job Description:

LHH is seeking a dynamic and experienced Senior Director, Customer Relations to lead our team focused on renewal sales, account retention, and customer issue resolution. This role requires a strong leader with a proven track record in sales, particularly in renewals, and expertise in CRM process improvements.

Key Responsibilities:

• Lead and develop a high-performing team dedicated to renewal sales, account retention, and resolving customer issues.
• Drive process efficiencies and improvements in CRM systems to enhance customer engagement and optimize revenue retention.
• Collaborate cross-functionally with marketing, sales, and customer service teams to ensure seamless customer experiences.
• Manage both high-level strategic initiatives and day-to-day operations to achieve business goals.
• Analyze customer feedback and data to identify trends and implement strategies for continuous improvement.

Qualifications:

• Proven experience in a leadership role within customer relations or a similar field.
• Strong background in sales, with a focus on renewals and account management.
• Expertise in CRM systems and process improvements.
• Excellent communication and interpersonal skills.
• Ability to develop and mentor a team, driving performance and achieving targets.
• Strategic thinker with the ability to adapt to changing business needs.

Ideal Candidate: The ideal candidate is a hands-on leader who can develop a team, drive process efficiencies, and collaborate cross-functionally to optimize customer engagement and revenue retention. They must be strategic yet adaptable, capable of managing both high-level initiatives and day-to-day operations.