Senior Director, Customer Relations

We’re looking for a seasoned leader to oversee our client's Customer Relations team, drive revenue growth, and enhance the overall customer experience. This role is responsible for team performance, strategic initiatives, cross-functional collaboration, and process improvement within a high-volume service environment.

Required Skills:

• 8 years in customer service, sales, collections, or negotiation
• Proven leadership and contact center management experience
• Strong communication, coaching, and conflict resolution abilities
• Proficient in CRM tools (e.g., Salesforce) and Microsoft Office
• Ability to analyze data, manage KPIs, and drive performance
• Experience with escalations, team development, and strategic planning
  
  
  

Preferred Skills:

• Bachelor’s degree in Business or related field
• Familiarity with payment systems and collections processes
• Project management and system implementation experience
• Background in cross-functional team collaboration
  
  
  

Compensation: $110,000 - $125,000

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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