What are the responsibilities and job description for the Collections Team Leader position at Liberis?
About Us
Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.
Before all else, Liberis is a technology company, connecting finance with small businesses.
We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.
Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we’re looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level!
Who are you?
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you’ll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
Responsibilities
We’re seeking a proactive and people-focused leader who combines strong collections expertise with exceptional team management skills:
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.
Before all else, Liberis is a technology company, connecting finance with small businesses.
We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.
Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we’re looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level!
Who are you?
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you’ll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
Responsibilities
- Team Leadership: Manage, motivate, and support the Collections team to achieve operational objectives and individual performance targets. Set goals, monitor progress, and conduct regular one-to-one meetings with team members to provide feedback and coaching.
- Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
- Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
- Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
- Escalation Point: Act as the primary point of escalation for complex cases, providing support to team members and ensuring issues are resolved promptly and effectively.
- Customer Engagement Strategy: Develop and implement strategies for engaging with customers, both proactively and reactively, to maximise collections and maintain positive relationships.
- Reporting & Analytics: Generate and review reports on collection rates, default volumes, and team performance, using insights to identify areas for improvement and drive results.
- Take charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
- Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
- Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.
We’re seeking a proactive and people-focused leader who combines strong collections expertise with exceptional team management skills:
- Demonstrated experience within a collections team, preferably in SME collections.
- Proven leadership experience with the ability to inspire and guide a team to achieve their best.
- A proven ability to self-manage and prioritise tasks effectively.
- Excellent interpersonal communication skills, enabling seamless interactions with team members, customers and stakeholders at all levels.
- High level of integrity in all actions and decisions.
- Proficiency in Excel
- Keen attention to detail to ensure accuracy and precision in all tasks.
- Ability to identify and propose improvements to processes and procedures.
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
