What are the responsibilities and job description for the Front Desk Associate position at Liberty Firearms Institute?
Northern Colorado's premier indoor gun range is seeking to hire one full-time Member Services Front Desk Associate to greet, check-in, and meet the needs of our members and guests. Member Services staff are the first employees that customers see when they walk in and the last as they leave. Excellent customer service must be given to every customer to provide them with a good first impression. Candidates must be able to multi-task and prioritize while always maintaining positive customer interactions. Previous customer service experience is required. Evening and weekend availability is required. Must be able to pass a background check and drug test.
Member Services responsibilities include the following:
- Consistently demonstrate the standards of Employee Conduct and General Duties of Every LFI Employee
- Greet every customer upon entrance and thank them upon departure from the facility
- Direct customers to where they need to go
- Provide general information pertaining to the facility
- Provide tours of the facility to new or prospective members
- Answer questions that customers have about the benefits of membership, public walk-in rates, events, and training courses
- Handle incoming phone calls in a timely, friendly, and professional manner
- Maintain the range scheduling system for all customers
- Complete customer background checks and payments
- Complete and log customer paperwork in all LFI data systems
- Grant customers access to the firing range for check-in
- Notify managers about any suspicious activity or persons entering the facility
- Maintain knowledge of current sales and promotions
- Participate in employee training as required
- Attend and participate in all required meetings
- Perform any other duties as assigned
All LFI EMPLOYEES RECEIVE THE FOLLOWING BENEFITS:
- Full range membership
- Excellent employee pricing in the retail store
- Industry pro deals
- Half price training classes
- Monthly insurance reimbursement
- Paid time off
- Flexible scheduling for students
- Competitive hourly rates based upon experience and performance-based raises
- 401k options and company vesting
Apply today!
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- Are you able to pass a required background check and drug test in compliance with the Bureau of Alcohol, Tobacco, Firearms, and Explosives to possess/sell firearms?
- Customer service experience is required for this position. Please describe your previous experience:
Work Location: In person
Salary : $16