What are the responsibilities and job description for the HELP DESK SUPPORT TECHNICIAN position at Liberty Health?
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We are currently seeking an experienced:
HELP DESK SUPPORT TECHNICIAN
Full Time, Days
JOB SUMMARY:
- Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems.
- Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required.
- Document incidents status and solutions in the IT service management software.
- Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site.
- Address all smart phone and tablet issues including but not limited to configuring devices.
- Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site.
- Ability to work in a fast pace call center with multiple priorities while handling end users’ requests.
- Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access.
- Support and implement of company procedures and policies.
- Perform other duties of a similar nature or level
JOB REQUIREMENTS:
- Working towards Associates degree or equivalent work experience
- Valid Driver’s License in the state of employment
- Effective verbal and written communications skills
- Strong analytical problem-solving skills and excellent customer service skills.
- Excellent customer service skills
- Desktop operating systems, various software applications and basic hardware for the PC.
- Principles and theories of network systems and management.
- Internet technologies and products; basic understanding of electrical safety procedure.
- Computer hardware fundamentals including printers.
- Troubleshooting simple desktop computer related problems
Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.
