Human Services Support Specialist (office-based)

Are you are looking for an opportunity to make a difference in the lives of others?

If so, consider a full-time Customer Support Specialist position with Liberty Healthcare.

With Liberty, you will help people who have developmental disabilities receive vital services so they may live their best lives.

What are the responsibilities of a Customer Support Specialist?

• Engaging in productive phone conversations with people who have developmental disabilities as well as their families and other stakeholders

• Answering questions and addressing concerns

• Conveying information about available human services, how to apply for services, and the timeframe for receiving services

• Documenting details from phone conversations in a computer system

• Some Customer Support Specialists are also involved in appointment scheduling and request processing activities.

What Liberty offers:

• $18.00 to $19.00 per hour (depending on experience)

• 30 days of paid time off each year for holidays, vacation, sick leave, and personal days

• Health insurance, dental insurance, vision insurance, disability insurance, and life insurance

• Health Savings Account, 401k plan, and other perks

Details on Liberty’s benefits plan are available at http://www.libertyhealthcare.com/upload/138.pdf

You will also receive training and gain valuable health and human services knowledge and experience.

Where and when you’ll work:

You would work onsite at Liberty’s office at 8850 Emerald Street in Boise, nearby the Boise Towne Square Mall. You will enjoy a collegial and professional office environment and work alongside a team of caring and compassionate health and human service professionals.

You have the option to work either four 10-hour days or five 8-hour days, Monday through Friday during daytime hours.

Here’s what Liberty’s employees have to say:

"This is the most wonderful experience that I have had in all my career.”

“I have never worked at a company in which I felt appreciated and supported until I came to Liberty."

“Liberty is an amazing company to work for. I feel completely supported by management and coworkers.”

Is this position right for me?

You are a great fit if you have the following:

• Positive and optimistic attitude

• Strong work ethic and a genuine desire to help others

• Outstanding verbal communication and customer service skills

• Patience, empathy and great active listening skills

• Computer proficiency and working knowledge of Microsoft Word and Outlook

Bonus Qualifications:

• Previous experience in customer service, a call center, or healthcare/human service role is a plus.

• Bilingual or conversational Spanish speaking skills are highly valued.

• Priority consideration given to applicants with professional or personal experience supporting people who have disabilities.

About Liberty Healthcare

Liberty Healthcare has decades of experiencing serving and supporting people who are living with intellectual, developmental, and physical disabilities.

Liberty is an Equal Opportunity Employer which gives all qualified applicants consideration without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Diversity, equity, and inclusion are among our organization’s deepest-held values.

Ready to make a difference?

Click “Apply” and submit your resume for immediate consideration.