Optometric Patient Care Coordinator

At Liberty Lake Eyecare we are committed to providing compassionate, individualized care that leads to a positive patient experience.

Seeking a friendly and professional Optometric Patient Care Coordinator to join our team. Successful candidates will have an upbeat "can do" attitude and share our philosophy and passion for improving lives through vision. Strong candidates will have the education and prior medical front office experience to assume the daily execution of all front office responsibilities. This position is perfect for someone seeking full-time, long-term employment. On-the-job training and mentoring will be provided to support your successful transition into this key role.

Responsibilities include but are not limited to:
Greet and orient patients to our practice, answer multi-line phone system, schedule, reschedule & confirm appointments, manage multiple provider schedules, obtain referrals and records from other medical offices and insurance companies, verify insurance eligibility & explain insurance benefits to patients, invoice charges on accounts and prepare charges for billing insurance, accept and apply payments, create and maintain electronic medical records, fax, file, & scan, triage calls and direct messages to the appropriate departments, manage timely internal & external communications, maintain clean reception area, support optical staff and optometric technicians with ordering contact lenses and glasses.

Requirements: High School diploma plus prior education or demonstrated experience in healthcare administration, medical billing/coding, or medical records, prior experience in a multi-provider medical front office position with similar office responsibilities, proficiency with medical EMR systems, efficient use of standard office equipment.

Skills and Attributes:

Self-management skills to prioritize, meet deadlines, maintain organization, and consistently be accurate. Interpersonal skills to build rapport, align customer service with our company's core values, and promptly resolve conflicts with respect and professionalism. Personal initiative and motivation to continuously improve processes and workflows to achieve the clinic's targeted key metrics. Strong oral and written communication, with the ability to inform, educate, motivate, gain agreement, and maintain accountability. Adaptive skills to foster a positive and professional experience for both customers and employees while responding to routine interruptions, novelty, and change. Analytical and visual-spatial skills to identify schedule solutions for patients. Deep respect for policies, procedures, and ethics.

Demonstrated Ability to:

• Work in a team environment
• Exercise discretion with confidential information
• Multi-task & Organize workload
• punctual and reliable

Job Type: Full-time

Job Type: Full-time

Pay: $16.28 - $21.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $16 - $21