What are the responsibilities and job description for the Senior Director, Agent Solutions position at Liberty Mutual Insurance?
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
As the leader of the Agent Solutions and Enablement (ASE) team, you have direct influence on scaling Libertys agency operations and Non-Traditional Revenue (NTR) including with Comparion (the industrys largest personal lines independent agency) and Direct Choice (our capability to maximize customer economic outcomes in our Direct channel). You will be responsible for setting the vision and executing the strategy to optimize our agent technology, work-flow tools, and operational efficiency. You will work closely with distribution leaders, frontline agents and service reps to gather feedback to continually enhance and optimize our technology solutions. Additionally, you will partner closely with internal partners in IT, Experience and Data Strategy and with external service providers on and off-shore to deliver efficient data, reporting and operational support.
Responsibilities :
- Sets strategic and operational vision for our Agent Technology infrastructure, including newly implemented core systems of record (Applied Epic Agency Management System) and soon-to-be-implemented Compensation Admin system (SAP).
- Directs the daily transactional upload / download process with ~75 external partners to ensure sales transactions are captured completely, accurately, and timely.
- Implements standard operational solutions working with 3
party outsourcing providers (e.g. off-shore, near-shore, and / or onshore) to enable efficient scaling of operations.
Qualifications
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit : https : / / jobs.libertymutualgroup.com / diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit : https : / / LMI.co / Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
