Bond Support Specialist

Candidate can report to any US Surety Office. Salary may vary based on location.  Approximate Shift: PST: 7:00 - 4:00. CST: 9:00 - 6:00. EST: 10:00 - 7:00  

This position is a hybrid UW Support/Underwriting role which will primarily support the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through bond issuance, file documentation, and coordinating service requests in a timely manner. Incumbents will also be responsible for certain underwriting tasks and as such will develop and demonstrate knowledge and skills needed to appropriately evaluate the acceptability of risks within their authority. Performs detailed analysis of new account submission through bond issuance, file documentation, and coordinating bond requests in a timely manner.

Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the worlds largest globally Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service.  Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.

Responsibilities

Deconstructs new account submissions and bond requests by identifying, gathering and entering information into systems, pricing tools and models; flagging referral triggers, and initiating/managing pre-sale requests. Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as bond transactions, billing, and service needs. Provides eBonding support/training for the agency and underwriters to facilitate bond requests. Executes the post-sale account management and workflow, including file documentation, bond. Registration and bond documents. Confirms proper indemnity is received and documented. Supports the underwriter with stewardship, ongoing service, service, planning and endorsements. Supports handling of prospects and renewal accounts by performing the coverage review and developing corresponding recommendations and documentation on terms and conditions. Manages referrals and obtains approvals according to authority guidelines. Under supervision, creates and presents proposal (language, forms, endorsements, fill-ins, agreements and offers/disclosures/elections) to underwriter for presentation to broker/buyer for subsequent negotiation and binding. Acts as a resource, mentor or subject matter expert for less experienced coworkers (bond specialists and underwriting assistants); may also utilize expertise to participate in or lead special projects. Provides recommendations to streamline workflow and recommendations for system enhancements.