What are the responsibilities and job description for the Insurance Customer Service Representative position at Liberty Mutual?
**Company Overview**
At Liberty Mutual, our mission is to provide protection for the unexpected and deliver it with care. We help people embrace today and confidently pursue tomorrow.
Our commitment to delivering exceptional customer experiences has earned us a reputation as a leader in the independent agency channel.
- We support our customers 24/7, so our customer service representatives need to be flexible to work within the hours of operation.
- All schedules will start between 10:30 a.m. and 1 p.m. EST and include at least one weekend day (Saturday and/or Sunday) each week.
**Job Description**
As a Customer Service Representative, you will be responsible for helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- You will identify and provide services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes.
- You will deliver expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- You will use upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
**Required Skills and Qualifications**
To succeed in this role, you will need:
- An Associate's degree in a business-related field or equivalent training.
- A minimum of 6 months related work experience.
- Excellent oral, written, and interpersonal communication skills.
- The capacity to multi-task in a structured work environment.
- Ability to handle confidential and proprietary information.
- Proficiency with computers and Microsoft Office tools.
**Benefits**
We offer a competitive benefits package, including:
- A supportive work environment.
**Why Join Our Team?**
We are proud to support a diverse, equitable, and inclusive workplace where all employees feel a sense of community, belonging, and can do their best work. We value your hard work, integrity, and commitment to making things better, and we put people first by offering you benefits that support your life and well-being.
