What are the responsibilities and job description for the Insurance Customer Support Specialist position at Liberty Mutual?
Our Mission
We are committed to delivering exceptional customer experiences that meet the evolving needs of our customers. Our team of highly skilled and dedicated professionals work tirelessly to ensure that every interaction with Liberty Mutual is a positive one.
About the Role
This role will be responsible for handling inbound phone calls from customers, responding to their inquiries, and resolving their issues in a timely and professional manner. The successful candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries and resolve their issues via phone
- Upsell and cross-sell insurance products to customers
- Maintain accurate records of customer interactions and data
- Meet individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
Requirements
- Degree in Business or related field (or equivalent experience)
- Minimum 6 months related work experience (customer service experience preferred)
- Excellent communication, problem-solving, and analytical skills
- Ability to multitask and prioritize tasks effectively
