Branch Manager

Overview

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees:  provision of a full range of services to customers and prospective customers, security and safety in accordance with the Bank’s objectives. Serves as a key operational resource for the bank. Ensures customers are promptly and professionally served. Trains, directs, and supervises branch staff.

Responsibilities

• Manage direct reports to promote the sales and service culture and maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Participates in community events to increase the Bank’s visibility and to enhance new and existing business opportunities.
• Serves as the primary representative for all projects directly or indirectly related to Branch Support. Researches, develops, implements, communicates and enforces all new branch and product related policies and procedures. Ensures effective operations and minimizes potential losses.
• Oversees and completes all projects as assigned. Keeps management apprised of all critical issues.

• Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems.
• Ensures customers’ requests and questions are promptly resolved. Handles customers’ complaints. Ensures customers are informed of Company services and policies. Counsels customers regarding their financial needs and services requested.
• Ensures branch personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training.
• Troubleshoots and resolves internal and external inquiries.
• Prepares assigned month-end management reports which apprise supervisor of the status of branch activities.
• Is responsible for maintaining office building, grounds, equipment and fixtures of the branch.

• Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly.
• Develop and implement annual department budget; review monthly to analyze variances and assure expenditures remain within limits.
• Monitor closely industry trends in deposit operations to feed research and development activities and assure that the company’s products, services and processes are remaining competitive. Manages and oversees branch expenses.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other duties as assigned.

Qualifications

Skills and Qualifications

• Two to Five years of similar or related experience, including time spent in preparatory positions.
• A high school degree or equivalent is required. 
• Has supervisory/managerial responsibilities over a branch or small to medium sized department. Supervises, coordinates and reviews the work of assigned staff, typically with a subordinate group of up to 15 employees. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

ADA Requirements

• Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.  Must be capable of regular, reliable and timely attendance.

• Working Conditions: Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
• Mental and/or Emotional Requirements: Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Liberty National Bank is an equal opportunity employer including Disability/Vets.