What are the responsibilities and job description for the Office Administrator position at Liberty Puzzles?
About Us
Liberty Puzzles has been proudly manufacturing heirloom-inspired, laser-cut wooden jigsaw puzzles in Boulder since 2005. We consider our employees to be our most valuable asset, as they have developed a vibrant, diverse, and evolving workplace culture. A self-motivated passion for improvement and growth is essential for joining our team.
Job Purpose
This position is, in essence, to please and attend to our devoted customer base at Liberty Puzzles. We have developed a warm, patient, and hands-on approach to customer service, which has become an essential part of our identity as a company. Essential responsibilities include responding to all customer inquiries and concerns through email, via phone, and in-person, maintaining an open line of communication with customers regarding the status of their online orders, accommodating special requests, and mediating communication with other company departments.
Duties and Responsibilities
- Kindly and warmly respond to in-person customer inquiries.
- Carefully attend to and follow up with all customer emails and voicemails.
- Provide engaging tours of the factory to customers and train incoming employees to give tours.
- Perform purchases, exchanges, and returns of product.
- Track lost packages, perform shipping investigations, and file UPS and USPS claims.
- Establish and maintain fruitful relationships with new and existing customers.
- Assist customers in placing custom puzzle orders.
- Format and process replacement puzzle piece requests.
- Periodically update Constant Contact email list.
- Order monthly company lunches.
- Manage office supply inventory.
- Maintain showroom cleanliness.
Required Qualifications
At least 2 years of experience in a customer service role. Microsoft Office proficiency and knowledge of Corel Graphics Suite, Stamps.com, and UPS software preferred.
- Ability to deal with multiple projects concurrently.
- Generous patience and grace under pressure.
- Excellent communication skills.
- Outstanding organizational skills and attention to detail.
- Able to develop and maintain constructive and cooperative working relationships with company employees.
- Take direction, ask appropriate questions, and complete tasks independently.
- Self-starter with a solid an ability to find tasks during “slow times”.
- Positive and adaptive attitude is a must.
Benefits Offered
- Comprehensive health, dental, and vision insurance
- Up to 3% employer-matched contribution towards a 401(k)
- Paid holidays (Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and for a holiday break at the end of the year)
- 15 days of discretionary PTO per year
- 2 weeks paid parental leave after welcoming a child into their family, employees who are giving birth get an extra 2 weeks of paid birth recovery leave
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $50,000
