What are the responsibilities and job description for the Help desk technician position at Liberty Technology?
We are always looking for talented staff to fill seats on the bus!
Founded in 2008, Liberty Technology offers Managed IT services, Collaboration, Internet access and telecom, technology product sales, phone systems, and technical consulting for the South Atlanta metro area and beyond basically, we help businesses stay connected in every possible sense.
We are looking for a dedicated Help Desk Technician that holds our passion of Advancing Freedom Through Technology.
Ongoing Recruitment*
We continuously accept applications for this position. While there may not always be an immediate vacancy, we maintain a roster of interested candidates as openings can occur unexpectedly.
We encourage you to apply if you are interested in joining our team and being considered for future opportunities.
About the IT Help Desk Technician Position
We are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to build value for clients that will help protect the company's character and business.
You also thrive on making, fostering, and growing relationships. Somebody who is passionate about helping others and can always find a solution to any technical problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed.
Liberty's Core Values resonate with you, and you would be excited to work with a team that holds these same values high.
Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.
IT Help Desk Technician Responsibilities
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
IT Help Desk Technician Requirements
Some experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Solid written and verbal communications skills
Ability to work independently and productively without constant supervision
Customer-oriented and cool-tempered
Attitude and Aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation.
A heart for helping customers solve problems.
About the work environment...
All our team members are based at our Griffin office, which has an open, collaborative vibe. Every team member gets new, high quality computing and communications gear that'll stand up to the work you need to perform.
You'll get all the tools you'll need to do a killer job.
While we work hard, we definitely also play hard. We have a pool table, dart board, giant scrabble game, weight room and gaming systems to help you wind down after hours or during breaks.
And most importantly, we pride ourselves as a company with excellent teamwork.
What do we bring to the table?
This is a full time, permanent position. Liberty Technology offers a full compensation package including health and retirement benefits.
Once you have met minimum requirements, you can expect :
- Flexible vacation, sick, and holiday benefits
- Rich and flexible medical / dental benefits including Health Savings Plan or PPO options
- 401(k) tax deferred savings plan with employer matching
- Certification / Continuing Education benefits
- Catered lunches twice a week
- Computer, network hardware and software purchase discounts
If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!
- Your cover letter must include :
- A reference to the position of Help Desk Technician
- A paragraph describing why you are especially well suited for this position
- What to expect from our hiring process :
- Criminal background check we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool;
overthrowing the dictator of a developing nation, probably cool.
- We'll need your driving history if you have a history of dangerous driving, we may not be able to hire you. (This job does involve driving to customer sites.)
- If you're selected for an interview, you'll need to bring professional references.
- Your interview will also include tests of your technical and communications skills and attention to detail.
Last updated : 2024-11-20
