LUCOM | Director of Administrative Operations

The Director of Administrative Operations oversees and manages administrative services for the Liberty University College of Osteopathic Medicine (LUCOM) including hiring and staffing and the Administrative Support Staff team. Serves as a voting member on the Dean’s Senior Leadership Team. Assists with strategic administrative planning, creates, and implements policies and procedures for administrative functions, oversees administrative personnel and operational functions and activities of the COM, and responsible for giving the proper strategic direction and vision for administrative service and support. Leads and motivates with strategic communication skills and takes a holistic approach in managing the COM administration’s operations. The Director of Administrative Operations works closely with the Senior Associate Dean of Academic Operations to ensure effective and efficient operations at COM.

Essential Functions And Responsibilities

Strategic Operations

• Works collaboratively with other members of the Dean’s Senior Leadership Team each week to review and make decisions related to day-to-day operations, policies and procedures, the LUCOM Strategic Plan, accreditation requirements, the LUCOM budget, and the future direction of LUCOM-related business.
• Plans, develops, implements, and directs LUCOM’s administrative policies, objectives, and initiatives.
• Develops, implements, and oversees short and long-term administrative and operational goals to ensure they advance the mission of the COM and the university.
• Develops and implements policies and procedures related to hiring and staffing of faculty and staff and work collaboratively to establish core competencies and organizational needs and requirements for personnel of the COM.
• Responsible for researching issues and recommending protocols and practices to achieve effective outcomes and efficiencies, while working with others as necessary, related to the administration of LUCOM, hiring and staffing at LUCOM, and administrative support throughout LUCOM in order to support academic operations of the COM.
  
  

Administrative Operations

• Provides administrative support to LUCOM administrators in the hiring and staffing process of the COM, serving as the COM’s subject matter expert for Workday.
• Provides administrative support to LUCOM administrators and faculty by establishing and managing an effective administrative team to support all areas of the COM.
• Directs, coaches, and mentors all administrative support personnel utilizing exceptional interpersonal skills and the ability to motivate people, implementing policies and procedures for administrative functions and activities, giving strategic direction and vision, taking a holistic approach to ensure faculty and staff have access to a trained and effective administrative team to support all areas of LUCOM.
• Develops, implements, and evaluates the policies and procedures that regulate the day-to-day operations of the COM including hiring and staffing policies and COM administrative policies, ensuring they are compliant with Liberty University policies and procedures.
• Develops and maintains a current organizational chart for LUCOM, making it available to both senior leadership of the university and various accrediting bodies as needed.
• Develops and maintains up-to-date salary and assignment reports for all LUCOM faculty and staff personnel.
• Working closely with the appropriate stakeholders, engages in the annual budgetary development and management process to ensure operational and staffing needs continue to be met.
• In collaboration with administration, responsible for assisting in the determination of reasonable and fair market remuneration for faculty and staff based on university-accepted practices.
• Provides oversight of advertising of all open positions.
• Responsible to ensure ongoing procedural success and follow-up for interviewing faculty and staff candidates.
• Serves as a liaison and represents the COM and Administration as needed to the Provost’s Office as well as other public and private representatives and agencies.
• Works collaboratively with the Director of Building Operations in allocating and assigning necessary administrative, faculty, and staff workspace.
  
  

Miscellaneous

• Serve on committees at the request of the Dean and/or his designee.
• Other duties as assigned by the Dean and/or Senior Associate Dean, or their designees.
  
  

Supervisory Responsibilities

Does position directly or indirectly supervise other employees? ☒ YES ☐ NO

Does position supervise subordinate supervisors? ☐ YES ☒ NO

If yes, please list the subordinate supervisors (names and titles) reporting to this position.

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How many employees are indirectly overseen by this position through subordinate supervisors?

Select the number of indirectly supervised employees.

Does this position directly oversee non-supervisory personnel? ☒ YES ☐ NO

If yes, how many non-supervisory personnel are directly overseen by this position?

6-7

Does position interact with individuals/entities outside the company? ☒ YES ☐ NO

If Yes, Please Describe

The Director of Administrative Operations is responsible for building and cultivating relationships with external constituents for the purpose of enhancing LUCOM’s academic programs and research and scholarly opportunities.

Qualifications And Credentials

Education and Experience

• Bachelor’s degree required.
• Master’s degree in Administration, Business, Finance, Management or other related field preferred.
• Five to seven years’ administrative experience in finance, administration, business, or human resources.
• Demonstrated leadership, productivity, and administrative experience in executive or clinical settings.
  
  

Knowledge And Skills

• Personnel and Human Resources - Knowledge of principles and procedures related to identifying, recruiting, onboarding, developing, managing, and retaining qualified faculty, staff, and preceptors to accomplish the goals of External Affairs.
• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
  
  

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, read, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possession of public communication skills that allow professional representation of Liberty University College of Osteopathic Medicine to a variety of business and community customers and associates.
• Demonstrated strong organizational and clerical skills, having knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, transcription, designing forms, and other office procedures and terminology, and the ability to prioritize work and meet deadlines.
• Excellent computer skills.
• Ability to interpret, adapt, and apply knowledge of guidelines, policies, and procedures in a variety of situations.
• Ability to contribute to a team environment and contribute expertise at appropriate times while recognizing each team members strengths and contributions.
• Use of “listen first" communication style to ensure that everyone is heard so the best decision can be reached.
• Excellent interpersonal skills, with the ability to show respect to their colleagues and to work in a collegial manner.
• Knowledge and sensitivity to critical and subtle issues which can potentially impact academic performance and wellness, particularly for students from culturally and socio-economically diverse backgrounds.
• Demonstrated experience effectively advising students.
• Passion to ensure both academic success and overall personal wellness.
• Ability to maintain strict confidentiality in accordance with FERPA guidelines.
  
  

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Exercise critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active learning by understanding the implications of new information for both current and future problem-solving and decision-making needs.
• Systems analysis and evaluation to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes; identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Skilled negotiator, with the ability to positively persuade and influence behaviors.
• Exercise time management of self and team members
  
  

Physical And Sensory Abilities

• Social perceptiveness, being aware of others’ reactions and understanding why they react as they do.
• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Regularly lift 10 or fewer pounds.
  
  

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate.

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Target Hire Date

2025-04-15

Time Type

Full time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.