Procurement Systems Support Specialist I

The Procurement Systems Support Specialist is responsible for support for all procurement systems, understanding the business processes, and how those processes are automated within these applications. Position will support incident and problem resolution when business processes are impacted or involved. They will be responsible for providing technical assistance with the business and suppliers in an efficient and effective manner. Technical assistance consists of troubleshooting and documenting system issues, examine processes to identify areas for improvement, develop solutions with procurement applications and processes, as well as assisting in the overall upkeep and training of the procurement systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Tracks, troubleshoots and resolves procurement system issues following established guidelines and procedures, escalates technical issues to the appropriate level
• Recommends improvements in workflow, procedures, and documentation as it relates to the database; implements improvements as approved
• Assists end-users with technical issues, systems settings, and provides guidance on system use
• Corrects and documents system/integration errors
• Assists user groups with dashboard set-up and use
• Test and implement system enhancements
• Performs technical analysis and supports operations staff in executing, testing and rolling-out of solutions and updates for Procurement systems
• Serves as a team member responsible for maintenance, troubleshooting, and upgrades of mission critical production environment
• Maintains content and configurations of eProcurement systems
• Serves as the point of contact for internal and external users including university staff and suppliers
• Researching, compiling, analyzing, and interpreting data.
• Prepares and distributes assigned reporting
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS AND CREDENTIALS

Minimum Qualifications Overall

• Ability to work independently, demonstrate initiative and be responsive to the needs of multiple end users
• Strong problem solving and troubleshooting skills
• Experience troubleshooting system errors
• Experience importing, exporting and manipulating data
• Experience configuring and supporting workflow
• Experience with report generation
• Strong verbal and written communications and analytical skills
• Excellent computer skills in Excel, Power Point, Access, and Word
• Must be able to prioritize workload and manage multiple tasks simultaneously
• Experience with working in financial applications, ERPs, and procurement systems is required
• Individual must not be in default on any federal student or parent loan.
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).

Minimum Qualifications Level I

• Associates degree in Information Technology or related field
• Two to four years of relevant work experience in the area of Purchasing, Finance, Information Technology, or a similar job function(s)

Minimum Qualifications Level II

• Bachelor’s Degree in Computer Science or a STEM related field; significant additional experience may substitute
• Five to seven years of relevant work experience

Minimum Qualifications Level III

• Master’s degree in computer science or a STEM related field; significant additional experience may substitute
• Six or more years of professional experience in a procurement environment, including managing Procurement strategy and leading procurement projects.
• Advanced Analytical skills and project management knowledge.

Preferred Qualifications:

• Advanced technical knowledge of XML and JSON for data integration.
• Lean or Six Sigma Experience
• Experience with Jaggaer’s source-to-pay software solutions.
• Experience with Ellucian’s Banner ERP system.
• Experience with Oracle 12c database development and maintenance.
• Fluent in Spanish or American Sign Language

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.

Problem Solving

• Intuitively ability to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Demonstrated technical competencies and analytical skills in order to effectively translate business needs into effective technical solutions.

Physical and Sensory Abilities

• Occasionally required to travel to locations throughout Virginia and occasionally out of state.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.
• Occasionally lift up to 50 pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate.

Driving Requirements

Use of one’s personal vehicle is required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Target Hire Date

2025-06-02

Time Type

Full time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.