What are the responsibilities and job description for the Account Manager-Plaintiff Medical position at Libra Solutions?
MoveDocs is a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms and healthcare providers. We’re fast-growing, and profitable. Founded in 2003, we’re focused on helping uninsured and under-insured patients gain access to healthcare they need but cannot afford. We have relationships with hundreds of medical providers across the country and we’re just getting started. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.
The Account Manager is responsible for developing strong relationships with existing customers, connecting with key stakeholders to identify new business opportunities among existing customers and serves as point of contact for customer service related inquires. In this role, you will liaise with cross-functional internal teams (including Operations and Business Development) to improve the full customer experience and grow revenue. This position is based out of our Las Vegas office and can be worked on a hybrid basis with in and out of office days each week.
Responsibilities:
- Build and maintain strong, long-lasting customer relationships, learning about our customers' requirements and their business environment to understand and respond to their needs.
- Collaborate with the Business Development and Operations teams to identify and react to trends and opportunities within our markets.
- Develop new business with existing customers and/or identify areas of improvement for revenue growth.
- Able to successfully manage critical performance goals/objectives to drive and deliver improved organizational capabilities.
- Serve as the lead point of contact for all customers, especially medical providers, for account relationship matters.
- Assist with challenging provider’s requests and issues and escalate as needed.
- Conduct in-service training sessions and meetings for new or existing customers.
- Schedule weekly or monthly meetings with customers
- Provide productivity and updates on managed accounts and special projects as assigned by management.
Requirements:
- BA/BS degree in Business Administration, Sales, or relevant field OR equivalent business experience.
- Experience working with medical providers and attorneys and knowledge of medical terminology.
- Experience using Salesforce or CRM software.
- Demonstrated experience in successfully delivering client-focused solutions to customer needs.
- Demonstrable ability to communicate, present to and influence key stakeholders.
- Strong listening, negotiation, and presentation abilities.
- Ability to multitask and respond to emails and inquiries in a timely manner.
- Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills.
- Proven ability to work in a fast-paced environment while maintaining a high level of work quality - Self manage day-to-day.
- Proficient in MS Office.
- Must be able to work on hybrid basis in our Las Vegas office.
