Payoff Specialist - Negotiations and Collections

Job Description:

MoveDocs is looking for a highly responsive, goal-oriented Payoff Specialist who will bring energy, expertise, and drive to impact financial and customer experience results within our Negotiations and Collections Team. This role is responsible for assessing complex cases, enabling collaborative win/win settlement outcomes with law firms, and exhibiting decision-making that ensures targeted performance results.

The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, Negotiation and Collections strategies and can enact identified performance improvement recommendations.

The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office and deliver exceptional customer experience results while driving to identified performance targets.

This position is based in our Las Vegas, Nevada office and is not a remote position

Responsibilities:

• Maximize positive customer outcomes while delivering identified customer experience and financial performance targets
• Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market
• Ensure delivery of targeted performance metrics and SLAs

Requirements:

• Bachelor’s degree or equivalent work experience required
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law, is a plus
• Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes
• Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy
• Must have excellent communication skills, both verbal and written
• Great team player

Benefits:

MoveDocs offers competitive compensation and benefits that include medical, dental, vision, and life insurance plans, plus a company 401k and paid time off.

About Us:

When life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.

• MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
• Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
• Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.

Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries.

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