SAP S/4 Service Cloud Consultant

Hello JobSeekers,

Hope you are doing great!

This is Vaishnavi p from Libsys. We have a requirement for SAP S/4 Service Cloud Consultant with one of our clients. Please go through the job description and share your updated resume if you are comfortable with the JD.

Title: SAP S/4 Service Cloud Consultant

Location of Work: Tacoma. WA(Hybrid)

Type of Hire: Contract

SAP Service Cloud Solution Consultant JD as below: 

• Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution 
• Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
• Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution 
• Manage project work and customer expectations throughout the project life cycle
• Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving 
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams 
• Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
• Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process 
• In-depth understanding of SAP ISU data model 
• In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process  
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities  
• In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation.

Thank You,

Vaishnavi Pichandi, Technical Recrutier,

Libsys Inc 'IT Sharps'

vaishnavip@libsysinc.com|www.LibsysInc.com

https://www.linkedin.com/company/LibsysInc/