911 Dispatcher

Company Description

Licking County 911 Center

Job Description

Hours: Full Time, To Be Determined

Salary: $22.00/hour (per contract)

Summary:

Monitors or operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures.

Duties:      

• Demonstrates regular and predictable attendance.

• Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.

• Monitors/receives telephone calls and initiates proper response.

• Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all City and County Fire Department equipment.

• Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.).

• Maintains all records required by department policy and 911 Standard Operating Procedures; attends court hearings and offers testimony as needed.

• Acts as Shift Lead when directed.

• Meets all job safety requirements and all applicable OSHA safety standards that pertain to the essential functions of the position and all agency safety procedures.

• Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.

Qualifications

Minimum Qualifications:

High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.

Additional Qualifications (Agency/Dept. Qualifications):

Basic Computer Skills 

Computer Aided Dispatch Systems*, Phase One and Phase Two wireless process*, Consoles and tone boards,
and paging systems*.

*May be acquired after hire and obtained prior to the end of the probationary period.

Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire)

CPR**May be acquired after hire and within six (6) months of employment.

EPD certification* and EMD certification*. *May be acquired after hire and within two (2) years of employment.

Additional Information

Application Procedures: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at www.lcounty.com.

Successful candidates will be subject to Licking County’s pre-employment drug screen and background check

Licking County is an Equal Opportunity Employer.