What are the responsibilities and job description for the CSR - Customer Service Representative position at Life Alert Emergency Response, Inc.?
Are you interested in a customer service career where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market.
Life Alert is a national company that employs over 500 people and operates out of eight national centers. Life Alert has been in business for over 30 years, and is a leader in the medical emergency response industry. Working at Life Alert not only means you are working for a stable company but you are also doing something positive which you can feel good about.
If you like helping people, are good at customer service, and are looking for a rewarding long-term career, our call-center is the right place for you.
We save a life every 11 minutes!
Day Shift Monday thru Friday
6:00 a.m.-3:00 p.m.
7:00 a.m.-4:00 p.m.
8:00 a.m-5:00 p.m.
QUALIFICATIONS
- Strong verbal and written communication skills
- Candidates should have at least 1 year of customer service or sales experience.
- Punctuality, organizational skills, and ability to prioritize and multi-task
RESPONSIBILITIES
- Interact with customers via inbound telephone calls to provide information and assistance
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Process transactions and reply to inquiries about products and services
- Record customer interactions, details of inquiries, complaints, or comments as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Refer unresolved customer issues to designated call center department or supervisor for resolution
- Communicate in a professional manner - with a positive tone
- Reputable habit and track record for excellent attendance and being punctual in the workplace
Education:
- High school or equivalent (Preferred)
- College degree is a plus
BENEFITS
- Medical, Dental and Vision insurance
- Vacation, Personal, Sick and Holiday pay
- Secure Class A office building
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $25
