Chiropractic Lead/New Patient Intake Coordinator

Description

Chiropractic Lead/New Patient Intake Coordinator
Give. Do. Love. Serve. From One’s Own Abundance. 

Position Details:

• Pay Range: $25.00 - $28.00 Hourly 
• Full-Time, Non-Exempt
• 40 hours per week 
• Fully Onsite Position in Hayward, CA

Essential Job Responsibilities: 

• Ensure that the campus community receives outstanding service by providing a friendly environment which includes greeting and acknowledging every patient and intern, maintaining high standards of professionalism, owning solid knowledge of chiropractic and all other components of Life Chiropractic College West
• Verify completion of all patient documentation associated with new patient intake and registration according to policy
• Collect, manage, and file all new patient materials and documentation, in paper-based and/or digital systems  
• Verify insurance coverage with patients and other insurance agencies
• Receive and accurately process all new patient forms in person and online
• Perform fast and accurate data entry; input all patient/intern information into the system
• Effectively communicate new patient paperwork, including fee schedules to new patients. (i.e., cash patient, Medicare, Personal Injury, and Workers Compensation)
• Provide timely responses to all questions and concerns in person, over the phone, and/or via e-mail 
• Abide by HIPAA laws regarding patient information
• Manage/schedule new/recurring appointments.
• Coordinate quarterly new student patient intake process (i.e., assist with pairing interns with new students, process new student patient paperwork, create paper-based and/or digital patient files for new students)
• Maintain confidentiality regarding patient and student information as required
• Assist Chiropractic Assistants as needed
• Assist the Customer Service Manager with day-to-day operations and serve as a backup in their absence for knowledge and use of Health Center’s Electronic Health Record (EHR)
• Complete and reconcile deposits and stats daily
• Order, stock, and maintain adequate inventories of chiropractic and office supplies
• Help ensure that patients, interns, students, and employees are treated in a fair and equitable manner
• Assist with staff development through coaching, mentoring, rewarding, training, and guiding
• Support continuous improvement of workflow processes and procedures
• Other office and managerial duties as required

Qualifications: 

• Minimum High School Diploma or equivalent. Bachelor’s degree preferred.
• 1 years of experience in chiropractic or medical office.   
• Familiar with HIPAA and FERPA regulations 
• Demonstrated knowledge of and proficiency in the principles, procedures, and best practices related to this position
• Proficient knowledge of general office equipment such as phones, computers, and Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work with confidential material and maintain confidentiality along with sensitivity;
• Strong verbal and written communication skills
• Ability to learn medical and insurance billing software
• Ability to work in a fast-paced environment with established time constraints and difficult situations; 
• Ability to be flexible and adaptable to changing priorities and deadlines
• Ability to provide outstanding customer service and relationship building skills to the campus community

Employee Benefits:

• Free Chiropractic Care for Employees (Discounted Care for Immediate Family Members) 
• Paid Vacation Time, Personal Days, and Sick Time 
• 11 Paid Holidays 
• Merchandise Discount in Bookstore 
• Engaging and Inclusive Environment
• Paid community service such as local events, fundraisers, and volunteering opportunities
• Medical, dental, vision, and life insurance benefits (After 30 days of employment)
• 401(k) Plan (After 30 days of employment)
• Flexible Spending Account 
• Employee Assistance Program 
• Paid Short Term and Long Term Disability 

About Us:

• At its core, Life West empowers transformation by offering its students a path to help create a brighter future for humanity with the Doctor of Chiropractor (DC) degree.
• In March 1981, through the efforts of Dr. George Anderson, Dr. George Wentland, and Dr. Sid E. Williams, president and founder of Life Chiropractic College, an agreement was reached between Life Chiropractic College and Pacific States Chiropractic College. As a result, the college was renamed Life Chiropractic College West.
• Life West is proud of its history and legacy of producing happy and successful alumni who practice around the world.
• Build a campus culture that embraces diversity and inclusion
• Develop a culture of service within and outside of the college
• Improve institutional effectiveness through constant innovation and assessment
• To learn more about Life Chiropractic College West and our mission, please visit our website: https://lifewest.edu/about

Life Chiropractic College West values diversity in our college and workplace. Our company provides equal opportunity for employment to qualified applicants on the basis of experience and the ability to do the available work, without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. LCCW  is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Salary : $25 - $28