Training and Development Specialist (Call Center)

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and trains new employees to be leaders in sales. If this sounds like you, you are a great candidate for our Part-Time Inbound Call Center Trainer position. 

Job Title: Training and Development Specialist

Pay: $60,000 Annually

FLSA Status:  Exempt 

Hours: Full Time

Reports to: Director of Training 

Location: 6060 Commander Parkway, Norfolk VA 23502

Position Summary: 

We are seeking a dynamic and experienced Training Specialist to join our training team. This role will be responsible for designing and delivering training programs to new and existing employees, ensuring they are equipped with the necessary skills to excel in a fast-paced sales environment. In addition to training, the ideal candidate will have experience in instructional design, to create engaging and effective learning materials that align with company goals and improve performance.

Key Responsibilities:

• Training Delivery: Lead and facilitate training sessions for new hires and ongoing development programs for existing employees in the sales call center.  Assess trainee progress and performance as part of the training modules, providing feedback and coaching to ensure continuous improvement.

• Instructional Design: Develop, design, and update training materials, including e-learning modules, manuals, job aids, and assessments.

• Design Portfolio: Must present samples of synchronous and asynchronous designs and samples of documentation management, such as syllabi, needs analysis, and trainer manuals. 

• Collaboration with Leadership: Work closely with the Director of Training to align training programs with departmental goals and address performance gaps or skill development needs.

• Training Analytics: Track and analyze training outcomes and metrics, adjusting the curriculum and approach based on results and feedback.

• Continuous Improvement: Stay current on industry trends and best practices to continually improve the training approach and content.

• May occasionally be required to work weekends or evenings

Qualifications:

• Bachelor’s degree in Education, Business, Communications, or a related field.

• Minimum of 3 years of experience in training and development, preferably in retail or customer service.

• Proven experience in instructional design and the ability to create engaging and effective learning materials and tools.

• Strong communication, presentation, and facilitation skills.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

Preferred Skills:

• Proficient in using Learning Management Systems and e-learning authoring tools, and Google Office Suite.

• Knowledge of adult learning principles, learning styles, and best practices in training design.

Division of Duties: 

● 30% Design and content management.

●  30% Classroom training.  

● 15% Documentation and process improvements

●  15% Training department administration

Environmental Factors & Physical Requirements: 

Position will require employees to work in a call center/office environment. Employees will be exposed to sounds and noise levels at various levels, over-head lighting, computer monitor lighting, and will be able to work near other people.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear and use hands and fingers to operate and handle keyboards and controls. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Schedule: Monday-Friday 8am-5pm 

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.