What are the responsibilities and job description for the TRAINING AND DEVELOPMENT SPECIALIST position at Virginia Oncology Associates?
Overview :
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a training and development specialist to support all Practice operations based out of our Norfolk office.
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Under general direction, responsible for ongoing development, coordination and facilitation of business systems, workflow, and patient service coordinator training program and provision of training. Documents and processes information in accordance with current policies, procedures and guidelines. Use audit results and feedback to identify deficiency in system utilization, training needs, improve processes, data quality, and operational performance. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities :
Creates and designs comprehensive training programs for new hire trainees with an emphasis on business systems used in practices.
Develops mechanisms to test or verify trainee knowledge of material. Distributes, collects and tracks post training surveys to evaluate overall training materials and presentation skills.
Develops, designs and maintains training documentation, manuals, and training performance.
Responsible for monitoring new hire trainee processing, documentation in accordance with departmental guidelines, and providing individual and team feedback. Provides assistance to trainee and trainee supervisor to help them achieve individual and unit performance standards.
Consults with management team regarding performance issues. Assists in implementing plans for individual and team development.
Gathers data and prepares training reports as requested on a daily, weekly or monthly basis. Assists management with policy and procedure development.
Plans and manages the development and review of user data, workflow analysis, and other training variables.
Defines environment preparation activities for the training environment and complete or coordinate appropriate training environments at multiple locations.
Develops and participates in customer service training in accordance with practice initiatives..
Participates and collaborates in the provision of new hire general onboarding training
Participates in continued process improvement practices associated with training and training impacts
Qualifications :
Bachelor's degree in MIS, business or related technical field preferred .
Minimum three years of experience in training development and implementation required.
Minimum of one-year implementing and presenting training materials required.
Healthcare experience preferred .
Must be willing to travel to other sites as needed.
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