What are the responsibilities and job description for the Scheduler & Field Support Rep. - Customer Service position at Life Safety Services LLC?
The Scheduler and Field Support Representative provides outstanding customer service to our internal and external customers during hand-off from sales, project set-up and scheduling, repair quoting hand-off, project implementation, report compilation, and project closure. Support our technicians so they are set for success from start to finish on a project. This includes but is not limited to: project scheduling, booking travel and hotel accommodations, and project information sharing. Exemplify service excellence during the management of these activities as well as problem resolution in accordance to LSS policies and procedures. Refer customers to the appropriate business partner as information is uncovered during business interactions and/or conversations.
