What are the responsibilities and job description for the Customer Experience Specialist position at LIFE SURGE?
Job Title: CES Ticket Sales Representative
Employment Type: Full-Time, 40 hours/week
Reports to: CES Team Lead
FLSA Status: Non-Exempt
Position Type: In-Person
Who We Are
LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
The CES Ticket Sales Reps work with all of our marketing and promotional efforts to sell more tickets to LIFE SURGE. We sell thousands of tickets every month. Ticket Sales Reps employ several ticket selling strategies from developing LIFE SURGE ambassadors from existing tickets buyers to group tickets sales to church ticket sales. You must love selling on the phone through voice communications and text messages. Ticket Sales Reps have the opportunity to be promoted in other roles such as higher-level sales, marketing, management, and so forth.
Responsibilities
Employment Type: Full-Time, 40 hours/week
Reports to: CES Team Lead
FLSA Status: Non-Exempt
Position Type: In-Person
Who We Are
LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
The CES Ticket Sales Reps work with all of our marketing and promotional efforts to sell more tickets to LIFE SURGE. We sell thousands of tickets every month. Ticket Sales Reps employ several ticket selling strategies from developing LIFE SURGE ambassadors from existing tickets buyers to group tickets sales to church ticket sales. You must love selling on the phone through voice communications and text messages. Ticket Sales Reps have the opportunity to be promoted in other roles such as higher-level sales, marketing, management, and so forth.
Responsibilities
- Connect with attendees to provide excellent customer service and sell additional tickets.
- Outbound and Inbound calls, texts and emails to convert sales to upsells and group sales.
- Identify new ticket sales opportunities.
- Develop local ticket sales ambassadors and affiliates to drive more ticket sales.
- Provide outstanding customer service before and after a sale.
- Prospect new customers and build relationships to sell tickets to our events.
- Leads are provided, however those who utilize their relationships, research and create their own leads lists and use proven sales skills will do extremely well in this role.
- Organize a daily dashboard of warm leads.
- Demonstrate confidence in product knowledge.
- Work in a team-oriented environment.
- Experience in sales or customer service.
- Excellent verbal and written communication skills.
- Strong, pleasant, and effective phone presence.
- Self-motivated, self-managed, and driven by performance.
- Ability to effectively multitask while keeping a positive attitude.
- Organized and focused, yet with a “whatever needs done” for the organization mentality.
- Must be able to work nights and weekends.
- Health, Dental, Vision, Life, Holiday and Paid Time Off.
- Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
- High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.
