Customer Experience

Job Title: Customer Experience and Sales Team Lead

Employment Type: Full Time, 40 hours/week

Reports to: Student Services Director

FLSA Status: Exempt

Who We Are

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that. We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers.

Opportunity

We are seeking a dynamic and results-driven Customer Experience and Sales Team Lead to lead our sales team and ensure exceptional customer satisfaction. The ideal candidate will be responsible for developing and implementing strategies to drive sales growth while also enhancing the overall customer experience. This role requires a strong combination of sales management, customer service, and leadership skills to effectively lead a high-performing team and exceed customer expectations.

This version positions the role as a mid-level position by focusing on supporting leadership responsibilities, tracking sales metrics, and collaborating with other teams while still offering room for personal growth and team development.

Responsibilities

• Sales Strategy: Assist in executing sales plans to achieve company targets and drive ticket sales growth.
• Team Support and Development: Provide guidance and coaching to the sales team, helping them meet individual and team goals. Support with training and professional development.
• Customer Experience: Monitor the customer journey and work to resolve issues that may impact customer satisfaction, ensuring a positive experience throughout.
• Sales Metrics Tracking: Track and report on sales performance, KPIs, and other relevant metrics, offering insights to improve team performance.
• Relationship Management: Build strong relationships with key customers, addressing their needs, and seeking opportunities to enhance their experience and drive additional sales.
• Collaboration: Work closely with marketing and other departments to align sales strategies and customer experience initiatives with overall business goals.
• Process Improvement: Identify opportunities to streamline sales processes and enhance overall team efficiency.
• Resource Management: Assist in managing resources and ensuring that the sales team has the support needed to meet goals effectively.

Qualifications

• 2-4 years of experience in sales or customer service management, with a proven track record of meeting sales targets.
• Strong leadership potential with the ability to motivate, guide, and develop a sales team.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
• Analytical skills to assess sales data, trends, and team performance, using that information to inform strategies.
• Experience with CRM software and other sales tools.
• Ability to collaborate cross-functionally and contribute to the alignment of sales and customer experience strategies.
• Previous experience in a customer service or team-oriented sales role is preferred.

Job Benefits

• Health, Dental, Vision, Life, Holiday and Paid Time Off.
• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.