What are the responsibilities and job description for the Education Assistance Manager position at LIFE SURGE?
Key Responsibilities
The Student Support Specialist will be responsible for:
- Delivering exceptional customer service through various communication channels.
- Resolving technical issues and providing troubleshooting assistance.
- Maintaining accurate records of participant interactions and support requests.
- Collaborating with instructors and other stakeholders to ensure seamless support experiences.
- Identifying areas for process improvement and implementing changes to enhance customer satisfaction.
Requirements
- Experience in customer service, call centers, customer support, and database administration.
- Proficiency in Windows PC, Internet navigation, CRM systems (HubSpot, etc.), and Microsoft Office products.
- Excellent oral and written communication skills.
- Able to handle multiple tasks simultaneously and adapt to shifting priorities.
- Maintain a friendly and professional demeanor, both in-person and over the phone.
