Impact Class Administrator Manager

Job Title: Impact Class Administrator Manager

Employment Type: Full Time, 40 hours/week

Reports to: Sales Operation Manager

FLSA Status: Exempt

Who We Are

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

Opportunity

Life Surge is seeking an Impact Class Administrator Manager to lead and manage our Sales Administrators with a primary focus on driving team performance. This role requires a strong, results-oriented leader who is skilled in providing feedback, fostering professional development, and managing all aspects of program administration to ensure impactful outcomes.

The ideal candidate will be a proven manager with a passion for coaching, guiding teams, and ensuring that each Impact Class program achieves its objectives. You will be responsible for overseeing a team of administrators, providing consistent feedback, managing team performance, and driving continuous improvement in program delivery.

Responsibilities

• Lead a team of administrators to successfully execute Impact Class programs.
• Scheduling and coordinating Administrators at for events
• Provide consistent and constructive feedback to team members to help them achieve their professional goals and enhance program delivery.
• Foster a high-performance culture by setting clear expectations, holding team members accountable, and recognizing their contributions.
• Regularly conduct one-on-one meetings with team members to provide guidance, support, and feedback to improve their performance and effectiveness.
• Lead team meetings, training sessions, and workshops to ensure that all team members are aligned on program objectives and best practices.
• Establish a structured feedback loop for participants and team members, ensuring that all feedback is documented, analyzed, and addressed in a timely manner.
• Use participant feedback and performance data to refine program content, delivery, and processes, driving continuous improvement.
• Provide feedback to instructors on their teaching methods and content delivery to ensure alignment with program goals.
• Implement systems for tracking team performance, setting measurable goals, and providing regular performance reviews to enhance individual and collective growth.
• Develop reports and provide data-driven insights on program performance and team achievements to senior leadership.
• Use data to refine program strategy and make informed decisions to continually improve outcomes for both participants and the organization.
  
  

Qualifications

• Minimum of 3-5 years of experience in management or leadership roles, with a focus on team management, feedback delivery, and performance improvement.
• Experienced scheduling and coordinating
• Proven track record in managing and mentoring teams, with a strong ability to provide constructive feedback and support team development.
• Excellent communication and interpersonal skills, with the ability to offer feedback in a way that motivates and empowers others.
• Strong organizational and time-management abilities, with the capacity to prioritize tasks and oversee multiple projects simultaneously.
• A results-driven approach with a passion for ensuring the success of both participants and team members.
• Strong analytical skills, with experience using data to evaluate performance and implement improvements.
• Experience in coaching, education, or personal development is a plus.
  
  

Preferred Qualifications

• Experience with learning management systems (LMS) or other educational platforms.
• Background in coaching, personal development, or team-based leadership roles.
• Advanced degree or certification in education, management, or a related field.
  
  

Benefits

• Health, Dental, Vision, Life, Holiday and Paid Time Off.
• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.
  
  

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.