What are the responsibilities and job description for the IT Systems Specialist position at Life Surge?
Company Overview
LIFE SURGE is a leading organization in the industry of faith-based live events and financial education programs. We annually produce 20 events and provide financial education to thousands across the nation, empowering individuals to learn, grow, and connect so they may live more enriched lives.
Job Description
As an IT Support Specialist, you will play a pivotal role in ensuring the smooth operation of our organization's information technology systems. This position offers an exciting opportunity for individuals passionate about technology, problem-solving, and customer service to launch their careers in the IT field.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally.
- Evaluate complex issues and escalate them to senior IT staff when necessary.
- Assist in setting up, configuring, and maintaining computer hardware, peripherals, and software applications.
- Install, upgrade, and update software packages, ensuring proper functionality and compatibility.
- Support basic network troubleshooting, including connectivity issues, router configurations, and wireless connectivity.
- Assist with maintaining network security measures, such as firewall settings and antivirus software.
- Develop and deliver training to users on software applications and technology best practices.
- Create and update documentation, including user guides and knowledge base articles, to facilitate self-help and improve user experience.
- Maintain accurate records of hardware and software assets, including tracking warranties and licenses.
- Monitor systems for performance and security, reporting any anomalies or potential issues to senior IT staff.
- Collaborate with other IT team members on projects and tasks, contributing to a supportive and productive work environment.
Requirements
- A diploma or degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
- Familiarity with computer hardware, software, and networking concepts.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Familiarity with operating systems (Windows, macOS, Linux) and basic troubleshooting techniques.
Benefits
We offer a range of benefits, including Health, Dental, Vision, Life, Holiday and Paid Time Off, to support your well-being and success in your career.
About Us
We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce.
