What are the responsibilities and job description for the Digital Signage Platform Specialist position at Life Time?
Position Summary
The Digital Content Platform Specialist oversees Life Time’s Digital Content Programming solution through its lifecycle, gathering and evaluating product and customer requirements, contributing to the product’s vision and strategy, and working closely with both internal technical teams and external customers to deliver stable and reliable digital content delivery services throughout the enterprise.
Job Duties/Responsibilities
Service Management
- Oversee the configuration and management of the Digital Content Programming platform in addition to the end-point devices delivering content. Implement, manage, and adjust content playlists according to customer requirements and platform capabilities. Monitor end-point devices and proactively address issues, minimizing member impact. Management of licensing, playlist designs, upgrades, security, vendor relationships, endpoint hardware and software standards, and lifecycle investments.
Customer Liaison
- Collaborate with customers (within the business) to identify needs and recommend or develop appropriate technical solutions. Provide platform demonstrations and training to customer representatives as needed. Work with customers to both implement and enforce digital asset standards and address recurring stability issues.
System Support
- Provide Level 2 and Level 3 Support for the platform and end-point devices. Participate in the Incident, Problem, and Change Management processes as a Business Service Manager. Assist with the creation, dissemination, and maintenance of relevant knowledge documentation and support tools to enable efficient support by Level 1 Support teams. Assist with the development and implementation of business processes to engage both support and vendor-partners in a repeatable and efficient manner.
Project Involvement
- Represent the service in project meetings assuming responsibility for the scope, schedule, and budget for tasks associated with the Digital Content Programming service. Partner with the End User Computing, Service Desk, Asset Management, Purchasing, and Audio / Video teams to deliver Digital Content Programming services according to the requirements of the project. Responsible for documenting processes, configuration, and operational procedures for assigned tasks.
Minimum Required Qualifications
Education:
- The position requires an Associate’s Degree in Business or Technology (or related area,) or equivalent combination of education and experience.
Other:
- Experience with a Digital Signage content management system is preferred. (Navori, Scala, Broadsign, etc...)
- Must be able to work both independently and in a team environment.
- Must have demonstrated analytical and problem-solving skills.
- Good documentation skills, including the ability to prepare simple documentation are highly desirable.
- Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint.
- Must have experience supporting both Windows and MacOS devices in an enterprise.
- Overall knowledge of IT infrastructure components and their interactions.
- Ability to measure and communicate key performance indicators to both customers and managers.
- Some travel may be required
Preferred:
- Bachelor’s Degree preferred
Pay
This is an hourly position with wages starting at $28.00 and pays up to $38.50, based on experience and qualifications.Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Salary : $28 - $39
