Field Support Specialist-Hospitality Operations

Position Summary

We are seeking a dynamic and experienced Field Support Specialist in Hospitality Operations to join our team. This role requires extensive travel to various locations, providing hands-on support and training to our hospitality staff while ensuring exceptional guest experiences and driving operational excellence. The ideal candidate will have a strong background in hospitality, a proven ability to reset service standards, and a commitment to enhancing both guest satisfaction and financial performance.

Key Responsibilities:

• Travel to multiple locations to provide on-site support for hospitality operations.
• Train and mentor front-of-house and back-of-house staff on service standards, guest relations, and operational procedures.
• Collaborate with local teams to implement service improvements, new initiatives, and best practices.
• Conduct regular assessments of hospitality operations to ensure adherence to company standards and guest satisfaction.
• Address operational challenges on-site, providing effective solutions to enhance service delivery.
• Gather and analyze guest feedback to continuously improve the guest experience.
• Assist in the development and execution of training programs and workshops for hospitality staff.
• Maintain accurate records of training sessions, operational evaluations, and guest feedback.
• Serve as a liaison between hospitality teams and corporate leadership to communicate needs and strategic initiatives.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field, or equivalent experience in hospitality operations.
• Minimum 3 years of experience in a hospitality role, preferably in a multi-location environment.
• Strong knowledge of guest service standards and best practices.
• Excellent communication and interpersonal skills, with the ability to train and motivate staff.
• Willingness to travel extensively, adapting to diverse environments and cultures.
• Strong problem-solving skills and a proactive approach to improving guest experiences.
• Experience driving operational and financial performance 
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and engaging work environment.
• Travel expenses covered and assistance with accommodations during travel.

Pay

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage 

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Salary : $70,000 - $97,000