What are the responsibilities and job description for the Resident Concierge Specialist position at Life Time?
Position Summary
Resident Concierge team members deliver the highest quality customer service to all Life Time Living residents and guests by accurately answering questions and connecting residents to the Life Time Living community and Life Time Athletic country clubs. Resident Concierge team members also actively promote and represent the Life Time healthy way of life brand while consulting with prospective Life Time Living residents to provide tailored residential recommendations, which directly contribute to the achievement of Life Time Living acquisition and retention goals.
Job Duties and Responsibilities
- Operates as first point of contact for residents and guests in a manner aligned with the Life Time brand, including answering incoming phone calls and e-mails
- Proactively builds relationships with residents and guests, regularly creating extraordinary experiences
- Acquires and maintains knowledge to appropriately connect and assist all residents with Life Time Athletic country club programming, events, pricing, and policies
- Serves as point of contact for new resident acquisition and resident retention interactions
- Engages in problem solving and service recovery for resident questions and concerns, utilizing appropriate tools and resources
- Understands the interests and needs of prospective residents to provide them with personalized residential recommendations based on knowledge of Life Time Living community
- Assists residents with account maintenance and processing resident needs, changes and transactions
- Represents Life Time Living through persistent and enthusiastic outreach, which contributes to the achievement of Life Time Living’s resident acquisition and retention goals
- Manages and maintains resident services, such as package pick-ups
- Assists with community engagement through planning, promotion and execution of resident events
Position Requirements
- High School Diploma or GED
- 1 to 3 years of experience in sales or customer service
- Ability to sit, stand, walk, reach, climb
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must be able to stand for 4 hours at a time
Preferred Requirements
- Bachelor's Degree in Hospitality
- Experience in property management
- Experience as leasing consultant
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
